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Davidson Water News
December 2016
2016 Newsletter

How to Fix Website Logon Issues

Because of ever changing security concerns, older SSL/TLS protocols are no longer recommended for use when logging into sites where data security is important. Outdated internet browsers are often not compatible with more recent, and updated, SSL/TLS security protocols. All versions of SSL protocols, and TLS 1.0, which are used to provide a secure channel between you and the web server you are connecting to, are being depreciated as there are potential security risks with them. Moving forward, TLS 1.1 and TLS 1.2 are the most secure methods available as of May 2015. The use of anything else, puts the security of your information at risk.

As of May 2015, to ensure we offer the most secure connection possible, and to protect your data, we no longer support these older protocols on our our web server. If you are using an outdated internet browser, you may not be able to log on successfully, and will see a message that says the server is unavailable. This is because your internet browser is using a depreciated, and less secure, protocol and the server is refusing your connection because of it.

The easiest way to fix this issue, is to use the latest version of Chrome, Firefox, or Internet Explorer. With Chrome or Firefox, you can always download the latest version, but older computers may not be able to download the latest version of Internet Explorer, which is Internet Explorer 11 as of this writing.

Internet Explorer 11 is not supported on anything older than Windows 7. The best option, is to download Chrome or Firefox to use on older versions of Windows. Alternatively, if you are using Windows 7 or later, and are using Internet Explorer 8 through 10, you can manually enable TLS 1.1 and TLS 1.2. The steps below will walk you through how to enable support for TLS 1.1 and TLS 1.2. Internet Explorer 11 should have TLS 1.1 and TLS 1.2 enabled by default making these steps unnecessary. However, if you are using Internet Explorer 11 and having login issues, you can use the same procedure to check and enable TLS 1.1 and TLS 1.2 support in Internet Explorer 11.


Adjusting Internet Options in Internet Explorer



With Internet Explorer open, click on the gear in the upper right-hand corner. Select 'Internet Options' in the menu that opens. Note: If you are unsure as to what version of Internet Explorer you are running, you can click on 'About Internet Explorer' below 'Internet Options' in the menu that opens up after clicking the gear.



Scroll down until you find TLS 1.1 and TLS 1.2. Check both of these boxes to enable them. For the best security online, SSL 2.0, SSL 3.0, and TLS 1.0 should be unchecked. However that may cause issues with other websites that have not implemented the newer protocols, although whether they are checked or unchecked it will not affect access to our website as long as TLS 1.1 and TLS 1.2 are checked. We will use these more secure protocols from this point forward.




For more information, and to test your current browser, visit https://www.howsmyssl.com.

Visit Google Chrome, Mozilla Firefox, or Microsoft Internet Explorer to update your browser.